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FAQ

SHIPPING

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

Where do you ship?

We currently ship in the United-States, Canada, the UK and European Union Countries.


For shipping outside of these countries, please reach out to our customer support through contact us form.

My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances: 

  • Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address.
  • The address could not be found because either it was incomplete or the pin code was wrong.
  • You or someone at your delivery address refused to accept the order.

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

ORDER

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

How do I cancel my order?

If you wish to cancel your order, you can send an email or call customer support.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and a Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

PAYMENT

What payment methods do you accept?

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, GBP and EUR.


If your credit or debit card use another currency, then you will be charged in USD, CAD, GBP or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

RETURNS & EXCHANGES

Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store - The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 100 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store - The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 100 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

GENERAL

Do you have physical stores?

We currently have our physical store located at 8487 Union Chapel Rd #220, Indianapolis, IN 46240. However, we do have several distributors in Europe, US, Canada and the UK. Contact our support agents through email or contact us form for more details.

How do I contact customer service?

To contact customer service, there are several methods you can utilize. Firstly, you can reach out to the company's customer service department via phone or e-mail. If you prefer a more traditional approach, you can send a letter to the company's physical address. Although this method may take longer to receive a response, it can be useful for more formal or complex matters.

Remember, when contacting customer service, it is important to clearly and concisely explain your issue or question. Provide any necessary details and be polite and respectful in your communication. This will help ensure a smooth and efficient resolution to your inquiry.